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Why is quality management important for business success?

quality management

A few decades ago, much of the market plunged headlong into the wave of quality systems. Years have passed and the need to implement these systems only grows!

Improving processes, reducing costs and delivering the best product or service to the customer are not only market demands. These are fundamental steps for the survival of the business. But why is quality management specifically a vital aspect for the success of ventures? How would it apply to your organization? So check it out and learn:

Process improvement means lower costs

The ultimate goal of ISO 9000 standards, for example, is to increase the quality of processes, right? With this noble goal, it is understandable that anyone who does not know the quality systems in depth believes that their implementation will increase the company’s costs. But this is definitely not true!

A quality management system makes processes better, leaner and safer, so that work is done more efficiently, always looking for the cheapest and highest quality methods for your operations. As a result, the costs of waste and rework are drastically reduced, which allows us to offer better products and services with lower investments.

The principle of continuous improvement

How to survive in a highly competitive and constantly changing market? It is essential to develop a strategy for updating, incorporating new technologies and seeking better quality at lower costs. This is where the principle of continuous improvement, present in most quality management systems, comes in.

The idea is to always deliver a product or service that not only meets customer expectations, but preferably exceeds them. To achieve this goal, your company needs to work constantly to understand the real needs of your consumers.

The importance of knowledge transfer

What to do when a key employee of the company retires, is hired by a competitor or simply decides to change areas? Your organization cannot be held hostage to the knowledge of a single individual, otherwise it will seriously damage your business.

Therefore, when implementing a quality management system, all processes start to be registered within a standard. This standardizes work across the company and also streamlines the training of new team members.

Increasing market credibility

Another important aspect concerns the greater credibility that the company gains in the market. This is because the company improves its processes, increasing the quality of products or services, meeting customer expectations. And nothing is better for business than a satisfied customer, isn’t it?

This increase in credibility, however, also has another reason, even more direct. The implementation of a quality management system usually aims to obtain a certificate, such as those of the ISO family. These certificates give the company greater weight in the market because they guarantee strict quality parameters for operations. It is no wonder that many companies require specific certificates from suppliers as a requirement for closing deals.

Have you seen how vital quality management is to the long-term success of the business? So what are you still waiting for to implement this improvement package in your business? If you want to transform Quality Management with Genebra, access our tool and take the free trial.

 

Business photo created by rawpixel.com – www.freepik.com

Thatiana Sestrem

Journalist

November 26, 2020

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