Nonconformities Module: Walking through the system – Genebra Quality

Nonconformities Module: Walking through the system

home page

Home Screen: Here you’ll be able to access graphs regarding the nonconformities that are already in the system. The nonconformities listed under "My Tasks" are examples of nonconformities that require some action from the user.
nonconformities treatment

Nonconformities Treatment: The tasks under this tab are nonconformities that still require you to add more information to, as some tabs may have been left incomplete.

Correction Tab: The tasks here will take you to a screen where you will add a description under the correction tab.
corrective actions

Corrective Actions: The tasks here will take you to the “implementation” tab where it will ask you to complete the action described there.
action status

Action status graph: Where it is displayed the percentage of corrections and corrective actions that were opened, closed, and overdue during the selected period.
nonconformities status graph

Nonconformities status: A graph that displays the number of nonconformities that were opened and closed during each month.

Process: In this graph, you will be able to check the number of nonconformities added under each of these processes every month.
cost of nonconformity treatment
Cost of nonconformities treatment: Here is where you will be able to check the total cost of treatment of nonconformities registered every month.
new nonconformity

When adding a new nonconformity into the system, you will first be asked to add a description to it.

On the bottom part of the screen, you will find 6 tabs. The first one is details, where you will fill in the date of the nonconformity, choose a process that can either be one from the drop-down or a new one.

You then have the option to add attachments from your computer to this nonconformity as well as notes.

Correction: In the description field under this tab you will add the immediate actions that can be performed in order to solve the nonconformity.

Right below we have the responsible field, which is where you will add the responsible for implementing this correction, along with a due date for it.

If you check the “completed correction” box, options like evidence and finish date will be available to be filled out. The evidence will serve as a record of what was done to correct the problem. You can also insert attachments at this time. When you hit save, the description of the correction, along with the responsible, due date and finish date report will be generated and you can notify the ones responsible for the correction by clicking on the “notify responsibles by email” option.

Cause: Under cause you may choose to add the root cause of the nonconformity and analyse it that way, or you can do the root cause analysis using the 5 whys method.

Planning: You can choose to associate similar nonconformities. This feature will automatically bring on suggestions of similar nonconformities based on the text description. You can choose to associate this nonconformity to the one suggested or you can choose to open it. If you click to open it, a new window will open and you can verify the information on that nonconformity. Here is where you’ll also register a corrective action for this nonconformity. This corrective action should outline what is needed to solve this nonconformity and help companies meet their goals. The corrective action will be added under the questions presented. Don’t forget to save when you are done filling everything out.

Implementation: In the chart you can see all the corrective actions you have added previously, along with who is responsible for them and the due date. Once an action is implemented, you can click on complete and a screen will pop up asking you to provide evidence that the action was implemented. You may also add attachments to support the evidence.

Effectiveness: At this stage, you will answer if the implemented action (or actions) eliminated the cause of the nonconformity. If you say yes, the actions will be proven as effective, if you click on no, the result will be displayed as ineffective and after closing this nonconformity, a new revision will be opened to continue the nonconformity treatment. In both cases you will be asked to leave evidence to support it.
search menu
Search Menu: On the search menu you can search by the nonconformity name or use the advanced filter. Under the filter options you have author, date, finish date, description, process, status, root causes, and notes. You can choose to search for corrections with the advanced search option, and the same is for when you are searching for corrective actions. On the side you will find the list of nonconformities already registered in the system.