TERMS OF SERVICE
This website, hosted at www.genebraquality.com (“WEBSITE”) and the Genebra Software (“SOFTWARE”) are owned, maintained, and operated by QUALYTEAM SISTEMAS DE INFORMÁTICA LTDA., an enterprise corporation limited, registered under CNPJ (National Registry of Legal Entities) No. 09.815.064/0001-15, based on 560 Quarta Avenue, Room 303, Centro, CEP 88330-110, in Balneário Camboriú, Santa Catarina (“QUALYTEAM”).
The present document sets out a Software as a Service – SaaS user license term signed between Qualyteam and the contracting party (“USER” or “CLIENT”), who fully consents and accepts the present terms and use conditions.
Furthermore, this instrument aims at providing information about the software’s usage mode and its features, conditions, nomenclature, rights, and duties.
1 – DISCLOSURE
The present document was redacted and disclosed in 3/20/2018.
2 – NOMENCLATURES
You will find below the meanings of some terms and definitions in English.
Cookies: Small text files that are stored on the user’s computer and can be retrieved by the website that sent them during navigation.
Company data: any information provided by the user that identifies them, such as business name, documents, address, e-mail, telephone number.
Project Manager Data: any information provided by the user that allows the identification of the individual in charge of contracting and communicating with Qualyteam, such as full name and documents.
IP: Stands for “Internet Protocol” and is a number that identifies a device (computer, printer, router) in a network.
Link: Connection between documents on the Internet.
SaaS: stands for “Software as a Service”. It allows users to connect to and use cloud-based applications on the Internet.
Spam: Unsolicited electronic messages.
3 – SERVICE
3.1 – The service provided by the software consists of but is not limited to a quality management tool. The objective is to license a revocable, non-exclusive and non-transferable use of the Genebra software on the Internet, by means of a Software as a Service (SaaS), including software and database hosting services.
3.2 – The service consists of modules and solutions, detailed on the website.
3.3 – To contract the service you need to go through the following procedure:
(i) user purchase an User License from Genebra;
(ii) once the payment is made user complies with the Acceptance and Contracting Term;
(iii) This way the contracting will be realized.
3.4 – User registration and simultaneous access limitations will be in accordance with the Acceptance and Contracting Term and specifications of the contracted plan.
3.5 – License services are contracted for the current software version. Qualyteam may perform improvements and updates to the Genebra software without the need for prior user consent.
3.6 – The maintenance of backups is included in the service. Backups are performed automatically and kept in different physical locations, ensuring protection to the data uploaded to the software by the user. The user may request backups, upon prior notice, taking into account the schedule and the deadlines established by Qualyteam.
3.7 – During registration, the client will set a password. It is the user’s sole responsibility maintaining that information confidential.
3.8 – In case of loss, disclosure, theft or identification of unauthorized password and/or user account use, the client must report immediately to Genebra. Qualyteam will not be liable for actions, payments or any damages that may be caused by irregular user account access by third parties.
4 – COMPENSATION
4.1 – In order to use the tool, the user must pay Qualyteam for use Genebra, the values established at the time of the purchase. The software is provided by monthly subscription. Prices vary according to the conditions and services contracted, such as the number of users or user licenses, which will be informed in the form of paddle.
4.2 – Prices charged are refundable, within three months if the customer is not satisfied with the software services.
4.3 – Failure to pay any amounts on the respective due dates will not result in automatic termination of the agreement, but will implicate in software access suspension if the debt is not cleared within 30 (thirty) days. If the user does not resolve the financial dispute within 60 (sixty) days, starting from the due date on, Qualyteam reserves the right to terminate the agreement between the parties and definitively exclude all user data that may be stored in the software
4.4 – Qualyteam reserves the right to modify and/or update the prices charged of Genebra, for using the tool, according to necessity, convenience or market fluctuations criteria.
5 – LEVEL OF SERVICE
5.1 – Qualyteam agrees to apply its efforts to the best of its abilities to provide and make the Genebra software available for 99% (ninety-nine percent) of the time in each calendar month.
5.2 – The 99% (ninety-nine percent) Level of Service commitment does not apply if the unavailability circumstances result from:
(i) planned interruptions, previously informed by Qualyteam by means of an e-mail or notifications in the software, and scheduled, as far as it is possible, at night time, between 10:00 p.m. and 6:00 a.m. (BRT);
(ii) incidental cases or force majeure, pursuant to article 393 of the Brazilian Civil Code;
(iii) any acts or omissions of the user or third parties.
6 – PROMOTIONS AND TRIAL PERIODS
6.1 – Qualyteam may promote for their Genebra software trial periods, discounts, free accesses or promotional packages at any time, for purely commercial reasons and in its sole discretion.
6.2 – Promotions and trials will not be cumulative and may be limited to certain services, time periods, and acceptance of special conditions.
6.3 – The period of promotions and trials will be explicitly informed through its means of communication and Qualyteam recommends that they are carefully read by the user.
6.4 – Moreover, Qualyteam may discontinue, cancel or modify promotions and tests unilaterally.
6.5 – After the trial period, all user’s personal data inserted in the tool is erased. Only usage data will remain.
7 – INTELECTUAL PROPERTY
7.1 – The software is licensed under service mode “Software as a Service” (SaaS) instead of a sale. Ownership and rights regarding the software, accompanying printed materials, and any and all copies shall be the exclusive property of Qualyteam.
7.3 – The user is not authorized to use, in any form or by any means, the brands and its variations, domains, and signs pertaining to Genebra and Qualyteam or present in the software.
7.4 – All software content, including programs, databases, files, texts, drawings, pictures, layouts, headers and other elements, has been created, developed or assigned to Genebra and is therefore owned exclusively by Qualyteam or licensed thereto, and is protected by Brazilian laws and international treaties that regulate intellectual property rights.
7.5 – The following are prohibited: exploitation, assignment, imitation, copying, plagiarism, reverse engineering, storage, alteration, modification of characteristics, amplification, sublicensing, sale, rental, donation, alienation, transfer, reproduction, in whole or in part, of any content of the website or software.
8 – RESPONSIBILITIES
8.1 – Qualyteam’s responsibilities are:
(i) perform services as contracted by the user, be responsible for the software operation, any corrections that may be necessary, and provide access to support services to clarify doubts regarding the use of the software;
(ii) inform users about any changes to the services;
(iii) provide database backup, in accordance with clause 3.6 of this document;
(iv) perform alterations on the software, arising from a legal order, at no cost to the customer and in accordance with the software update policy;
(v) maintain absolute secrecy about operations, data, materials, details, information, documents, technical or commercial specifications, technological and commercial innovations and enhancements belonging to the customer that may be provided during software use;
(vi) not to use, market, reproduce the information and documents mentioned in item “v”, or give notice to third parties;
(vii) return to the user, after the end of the service, all documents that have been received or obtained in any way, as a result of the service, as well as, if applicable, delete, uninstall, and/or destroy any and all information or data belonging to the client or to third parties assigned to the client. The retention of only the documents and materials necessary to prove the fulfillment of the client’s obligations is authorized.
8.2 – User’s responsibilities are:
(i) use the software in accordance with the usage criteria defined by Qualyteam, without changing its programming, cracking passwords or performing procedures that may harm other users or the company;
(ii) be responsible for the content of the information and documents uploaded to the software, since such information is only stored on Qualyteam servers;
(iii) make payments of the amounts due, within the terms and forms contracted;
(iv) inform Qualyteam of any changes in the specifications of the services to be performed.
9.1 – The user cannot:
(i) harm the rights of Qualyteam, its partners, users or third parties, or act in any way or means that may contribute to such violation;
(ii) perform acts that limit or prevent the use of the software or unlawfully access the Genebra tool;
(iii) disseminate programs, viruses or use mechanisms that are not expressly recommended in the tool to obtain information and services, as well as access programming areas;
(iv) exploit any tool malfunctions, interfere with security, misuse software or any system resources, create links or shortcuts to be shared via unsolicited emails, such as spam messages;
(v) use automated data collection and selection applications to perform mass operations or even collect and transfer data that may be extracted from the software for illicit purposes. Qualyteam reserves the right to investigate any suspicious activity;
(vi) use the tool to broadcast messages not related to the software or its purposes, including messages with inappropriate content;
(vii) insert false, outdated or incomplete data.
10 – EXTENT OF RESPONSIBILITY
10.1 – Qualyteam engages its best efforts to inform, serve, and protect the user. However, the user is solely responsible for the use of the software and for all information, passwords, content, and documents inserted.
10.2 – Under no circumstances shall Qualyteam or its representatives be liable for:
(i) any damages the user may experience from third-party actions, server failures, network connection, malicious interactions such as viruses, hardware failures, power outages and unavailability in the operating environment (equipment);
(ii) any damages the user may get from websites accessible through links included in the software;
(iii) any damages and losses the user may experience as a result of the misuse of the software in disagreement with these Terms and Conditions of Use, Privacy Policies, with the law, customs or public order;
10.3 – It is hereby clarified that this service does not establish any employment, corporate or associative relationship between the parties. Each party remains solely responsible for all of its respective expenses and charges, whether it is labor, social security, tax, security, civil, criminal or any other nature or species.
11 – TOOL AVAILABILITY AND WARRANTIES
11.1 – Despite Qualyteam’s constant dedication to providing accurate, up-to-date, proper, and complete information, the website and the software may contain technical errors, inconsistencies or typographical errors.
11.2 – The software is made available on the Internet. The following warranties are not included:
(i) software adequacy for a specific purpose requested by the customer;
(ii) absence of defects, errors or failures;
(iii) correction of problems, damages or losses caused by decisions taken by the user based on information provided by the tool, as well as defects or errors resulting from negligence, recklessness or malpractice of the client;
(iv) problems arising from unforeseeable circumstances or force majeure;
11.3 – Qualyteam reserves the right to modify the software, as well as the configuration, presentation, content, features, tools or any other element, including its cancellation.
11.4 – If Qualyteam is by any chance unable to continue its activities, we undertake to provide the user with a backup of all user data that was uploaded to the software, according to clause 3.5.
12 – PERSONAL DATA, PRIVACY, AND SECURITY
13 – LANGUAGE
13.1 – All legal documentation of the software was drawn up in Portuguese, including these Terms and Conditions of Use. In its sole discretion, Qualyteam may make translations of such documents available on the website/software, solely for a better user experience.
14 – TERM AND DURATION
14.1 – This contracting service will come into effect on the date of payment by the user and will remain in effect indefinitely.
14.2 – The Terms and Conditions of Use and the Privacy Policies are of indefinite duration and will remain in effect for as long as the software is active. Similarly, tool access and usage, as well as the resources offered, have an indefinite duration, initially. However, Qualyteam reserves the right to suspend and/or cancel access to the software, the website or some parts or resources.
15.1 – Qualyteam may revise, modify and/or update, at any time, any clauses or dispositions contained in these Terms and Conditions of Use or in the Privacy Policies.
15.2 – The updated version will be effective for the website/software use after its disclosure by Qualyteam. Continued use or access to the website/software after the disclosure and acceptance of the modifications will confirm the validity of the new Terms and Conditions of Use or the new Privacy Policies by users.
15.3 – If the client does not agree with the modification, the relation with Qualyteam can be terminated by following the terms of this document. However, this termination will not exempt the client from complying with all obligations undertaken under the previous versions of the Privacy Policies and the Terms and Conditions of Use.
16 – APPLICABLE LAW AND JURISDICTION
16.1 – Genebra software is controlled, operated and managed by Qualyteam in Balneário Camboriú, Santa Catarina, Brazil, and can be accessed by any device connected to the Internet, regardless of its geographical location.
16.2 – In view of the differences that may exist between local and national laws, when accessing the software, the user agrees that the applicable law for the purposes of these Terms and Conditions of Use shall be that in force in the Federative Republic of Brazil.
16.3 – Both Qualyteam and the user agree that the Central Forum in Balneário Camboriú, Santa Catarina, Brazil, will be the only one competent to resolve any questions or controversies arising or resulting from the use of the software, expressly renouncing any other forums, however privileged it may be or will come to be.
17 – CONTACT
17.1 – Qualyteam provides service channels to receive all communications necessary to users. +55 47 3047-7300 by phone, Monday through Friday from 8 am to 12 pm and from 1:30 pm to 6:00 pm (BRT), except for Saturdays, Sundays, and holidays. By e-mail to [email protected].
17.2 – All requests must always come with the customer’s contact information so that we can finish the service. All contacts made by customers will receive an acknowledgment of receipt and Qualyteam will have up to 10 (ten) days to reply to them.